Contact Us

We're Here to Help

Have a question about an order, a product, or anything else? Reach out to our team using any of the methods below — we typically respond within 1 business day.

Customer Support

Email: support@chefivia.store
Phone: +1 (718) 776-7464
Hours: Monday–Friday, 9:00 AM – 5:00 PM (EST)

Business Address

Chefivia
219-07 Hempstead Ave
Queens Village, New York 11429
United States

Before You Reach Out

For faster help, you may want to check these first:

• Order Tracking — check the status of a recent order
• Shipping Policy — delivery timelines and carrier info
• Refund Policy — return eligibility and how refunds are processed
• Payment Policy — accepted payment methods and billing questions

Send Us a Message

If you don't find what you need above, email us directly at support@chefivia.store with your order number (if applicable) and a description of your question — we'll get back to you as soon as we can.