Shipping policy

Order Processing

All orders are processed within 1–3 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped.

If we are experiencing a high volume of orders, processing may be delayed by a few days. If there will be a significant delay, we will contact you via email or phone.

Shipping Rates & Delivery Estimates

Shipping charges for your order will be calculated and displayed at checkout.

Shipping Method	Estimated Delivery Time
Standard Shipping	7–12 business days

Delivery delays can occasionally occur due to carrier issues, weather conditions, customs processing, or other factors outside our control.

Shipment Confirmation & Order Tracking

You will receive a shipment confirmation email once your order has shipped, containing your tracking number(s). The tracking number will be active within 24–48 hours.

Where We Ship

We currently ship to addresses within the United Kingdom & Germany.

Customs, Duties, and Taxes

Chefivia is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).

Damages

Chefivia is not liable for any products damaged or lost during shipping. If you received your order damaged, please contact the shipment carrier or our support team directly to file a claim. Please save all packaging material and damaged goods before filing a claim.

Incorrect Address

Please double-check your shipping address at checkout. Chefivia is not responsible for orders shipped to an incorrect address provided by the customer. If you notice an error after placing your order, contact us immediately and we'll do our best to correct it before it ships.

Order Changes & Cancellations

If you need to change your order, contact us as soon as possible. Once an order has entered processing or shipped, we may not be able to make changes.