Refund policy

Our Return Policy

We want you to love what you ordered. If something isn't right, we're happy to help with a return or exchange under the conditions below.

Return Eligibility

You have 30 days from the date you receive your item to request a return.

To be eligible for a return, your item must be:

Unused and in the same condition that you received it
In its original packaging
Accompanied by your receipt or proof of purchase

How to Start a Return

To start a return, contact us at support@chefivia.store with your order number and the reason for your return. If your return is accepted, we'll provide instructions on how and where to send your package. Items sent back without first requesting a return will not be accepted.

Damaged or Incorrect Items

Please inspect your order upon arrival and contact us immediately if the item is defective, damaged, or if you received the wrong item, so we can evaluate the issue and make it right.

Non-Returnable Items

Certain items cannot be returned, including:

Items marked as final sale
Gift cards
Items damaged due to misuse after delivery

Please contact us if you have questions about a specific item.

Return Shipping

Customers are responsible for return shipping costs unless the item arrived damaged, defective, or incorrect, in which case we will cover the cost.

Refunds

Once we receive and inspect your return, we'll notify you whether your refund has been approved. If approved, you'll be automatically refunded to your original payment method within 5–10 business days. Please remember it can take additional time for your bank or credit card company to process and post the refund.

Exchanges

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Late or Missing Refunds

If you haven't received a refund within 10 business days of approval, please check your bank account again, then contact your card issuer — it may take some time before your refund is officially posted. If you've done this and still have not received your refund, contact us at support@chefivia.store.